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Car Insurance Claim

Car Insurance Repair Claim

Car Insurance Claim

Are you confused about car insurance repair in Melbourne? We all know that car insurance is a necessary protection that you simply can’t do without. But, dealing with the insurance company to make a claim can be time-consuming and frustrating.

While some insurance companies are easy to deal with, others make you jump through numerous hoops just to make a simple claim and get your vehicle repaired after an accident.

Plus, some companies even want to dictate who you use for the repairs and which quotes they’re willing to accept. This can often leave you out of pocket if you want an excellent repair job.

But, at Bridge Road Body Works, you don’t have to worry about all those insurance hassles. We’ve dealt with insurance claims for over 40 years and are happy to take care of this for you.

car-insurance-melbourne

Common Insurance Claims

We’ve been in the auto repair industry for over 40 years and have built up a highly regarded reputation for our quality repairs and workmanship. We have a fantastic team of skilled and professional panel beaters, car technicians and spray painters. These highly trained professionals take great pride in their work and our many happy customers are a testament to their dedication.

Here are some of the common insurance claims that we deal with on a daily basis.

Not-at-fault Accident Insurance Claims

If you’ve been involved in an accident and it was not your fault, we’re happy to help you fill out the insurance claim and negotiate a speedy repair with your insurance company.

At-fault Accident Insurance Claims

Even if the accident or damage was your fault, we can still assist you with your insurance claim to get a fast repair.

Car Accidents With No Insurance

If you don’t have insurance cover for car repairs, we’ll provide you with a comprehensive quote to get the repairs done with a minimum of fuss.

Not-at-fault – Uninsured

As long as the other driver has insurance and you obtained their details, we’ll be able to negotiate with their insurance company to get your vehicle repaired.

The process to get your car insurance repair in Melbourne completed after an accident is as follows:
  1. At the time of the accident, make sure you obtain all the details from the other driver including their insurance company.

  2. Contact us as soon as possible so that we can assist you.

  3. Contact your insurance company and let them know that Bridge Road Body Works is your preferred repairer. Make sure you get a claim number.

  4. If your car is driveable, bring it into our workshop so that we can assess and provide a quote. If it’s not driveable, let us know and we can arrange collection. We’ll negotiate with your insurance company on your behalf.

  5. Once your insurance company authorises the repairs, we’ll book your car in for the repair work. When the work has been completed, we’ll let you know.

These guys provide an excellent, honest and punctual service. Would recommend Luke and the team.
Aaranan Paransothy
Aaranan Paransothy
21:25 06 Jun 24
Went down there for a quote and they were very professional and friendly.
lachlan luchetti
lachlan luchetti
03:58 22 May 24
Arthur Petrellis
Arthur Petrellis
14:07 28 Nov 23
Gregory Poulos
Gregory Poulos
22:48 10 Nov 23
Could not recommend them enough!!10/10
ila Ila
ila Ila
02:16 02 Apr 23
Lived 100m away from this sterling service for 15 years. For a couple of years there they (tongue in cheek) referred to me as their best customer. A lot can go wrong when your car is parked on a narrow yet busy street.As a many time repeat customer our relationship grew and all, everything was good. I particularly enjoy the upbeat yet respectful staff. Also that as busy as they always are; they take the time to give considered advice and make time to go the extra mile.
Garth Robins
Garth Robins
10:14 16 Mar 23
Wow! Sam and his team are amazing! From my experience here, it was a very easy and painless process and that’s all thanks to Sam! I 100% recommend!
Anni Knight
Anni Knight
11:10 07 Mar 23
Awesome experience with these guys with my peugeot. Thanks guys for making the claims process so easy and your awesomely fantastic customer service. Really appreciate it and will highly recommend you to everyone! 🙂
Cara Elliott
Cara Elliott
00:29 30 Sep 22
Luke and the team have always been honest, quick and their work is flawless! Not many people I trust with my baby, but these guys do a top job every time!
Trent
Trent
07:26 31 Aug 22
Great panel beaters the Work can't be faulted they also installed a cage in My Van and took the signage Of The doors for me FREE OF CHARGE if someone runs up my backside again I know who to call
robert ieraci
robert ieraci
09:11 05 Aug 22
Could not be happier with the job that Sean did on my VT commodore he went over and above, super professional, awesome bloke and as for price you can't beat it. I would highly recommend Xpress Scratch & Dent Repair.😁
LuCyFuR666
LuCyFuR666
04:42 01 May 22
Well Done Vito , amazing work , thank you very much 🙂
Margaret
Margaret
06:54 28 Apr 22
Can recommend. 5 Star service for a non fault insurance thing. They helped from the get go recommending a course of action with the other party and handled the whole thing from there. The actual work on the panel was first class and they detailed in and out for cherry on top.
Josh Mutch
Josh Mutch
05:47 28 Mar 22
The team at Bridge Road Body Works were quick, professional and extremely good value. I would recommend to anyone in the area for a quick and easy experience.
Jamey McIntyre
Jamey McIntyre
22:39 30 Jan 22
Any sort of rust concerns, these guys have you covered. They went above and beyond what I expected. Super friendly staff, would highly recommend.
Jarrod Allison
Jarrod Allison
00:29 12 Aug 21
We had our bumper repaired. Good quality and value. Very happy with the service provided. Would highly recommend the business.
Grace Chen
Grace Chen
02:43 25 Jul 21
Bunch of legends. These guys really helped me out in a stressful time and were a pleasure to deal with. I know they look after a lot of prestigious cars but they still provided me and my little ford focus with the same level of service and care. Thank you!
Angela Wilkinson
Angela Wilkinson
09:21 10 Jul 21
Exelent service, on time and price as arranged! High quality, I will be back if needed! Recommended
D. Schepis
D. Schepis
21:49 28 Apr 21
Great service. Highly recommend.
Raf O
Raf O
08:51 28 Mar 21
Paul and his team are complete professionals. I was in an not at fault accident when I was not insured. Needless to say, I was pretty anxious about my car, but after it was towed to Bridge Road Body Works (at no cost to me), Paul handled everything from start to finish, putting me at complete ease with situation, and even organising a hire car for me on the day of the a accident (again at no cost to me).My car was repaired just in time for Christmas, handed back to me looking brand new, and was even washed, polished and the interior detailed immaculately.The whole experience left me feeling grateful for how everything was handled, despite the accident being a traumatic experience.I’d go back to Paul and his team for any panel works in the future, knowing I’d be able to trust his advice, and that my car would be in safe hands.Oh, and shout out to Luke and Rose who handled the customer experience side of things exceptionally! They are an asset to the business and their communication during the whole process was outstanding.
Stephen
Stephen
07:18 16 Feb 21
LetssPlayy
LetssPlayy
08:44 15 Feb 21
The team at Bridge Road Body Works did an absolutely phenomenal job on my front bumper which was hanging on by a thread. I'm incredibly delighted with the result; the team really went above and beyond to get it looking as good as new!Highly recommend them!
Daniel Stefanopoulos
Daniel Stefanopoulos
03:34 08 Feb 21
Experience with the owner Paul and his staff was excellent ( Special mention to Luke whom is a asset to the operation. Luke understands what it is like to be a customer). The workmanship quality was excellent and they delivered what had been promised .
Ross Sanelli
Ross Sanelli
23:02 19 Jan 21
I've just picked up my car today which was keyed & had a few dents.I can't express how happy I am seeing the quality repair work Paul & his team have done at Bridge Road Body Works.They are friendly, professional and I noticed its a super clean work shop.Say no more. Thank you very happy customer. Patrick
patrick meneguzzi
patrick meneguzzi
04:50 16 Dec 20
Paul and the boys in this shop are professionals, Workmanship are above standard, If your car is your passion then I recommend that Bridge Road Body Works is the one stop shop for you, Thumbs up
steve fortan
steve fortan
06:46 25 Sep 20
Great communication and service!
Giovanni Fariselli
Giovanni Fariselli
13:31 16 Sep 20
The guys at this shop made my experience smooth and without any hassle. They are extremely professional and have the customer's wants and needs at the centre of their service. My car was driven into by another motorists and the detailing and work they did to fix my SUV had it looking BRAND NEW. The wash at the end was amazing and I am so thankful to Paul and Luke! THANK-YOU GUYS!
Ally Kettle
Ally Kettle
03:02 10 Sep 20
Paul and the team were fantastic from assessment and initial quote. I had sourced 4 other quotes, and Bridge Road Body Works was the best price.Not only that, communication and the customer service were outstanding.The before and after photos show the perfect work completed.
Somaly Pech
Somaly Pech
05:34 13 Jun 20
Mila
Mila
07:47 04 Jun 20
Friendly, helpful and reasonably priced. I'd recommend Paul and his team to anyone.
Grace Moore
Grace Moore
08:08 28 May 20
I took my car in for a glass replacement repair and the I want to thank Luke for the professional and prompt work done on it. I liked the acknowledgement on arriving, they knew the job was booked in and ready to go, and moved the car inside immediately so the broken glass/window is not exposed to outside environment. Promised completion was spot on and provided advanced SMS messaging for car pick up. The car had a full wash was great as a complimentary service. All paper work was seamless. Would highly recommend their service.
Tri Le
Tri Le
02:02 18 May 20
I was in a car accident last year. Three car collision and not at fault. Spoke with Paul. He organised the tow and got my car fixed up at no time. He was super helpful and the whole process was smooth. Thank you. Highly recommend. 😊.
samantha sakthivel
samantha sakthivel
09:45 15 May 20
Absolutely fantastic service! Really great team there that do phenomenal work.
Marcel Rees
Marcel Rees
03:08 09 Apr 20
This team was nothing less than brilliant. Professional, positive and so communicative and helpful.I could not recommend this panel beaters more highly.
James Troutbeck
James Troutbeck
04:03 31 Mar 20
Sam & Luke at Bridge Road Body Works we’re amazing. They looked after my car, made the whole process so much easier. They are quick & efficient. I had my car back the same day. I would highly recommend them, in fact I just did, to my neighbour!
Alexandra Doherty
Alexandra Doherty
01:11 11 Mar 20
Paul and the team have taken care of us twice in the space of as many months and have done an incredible job. The first time I hit a pole just before Christmas (the worst possible time!) and the second time our car was vandalized & was scratched up. The first time I took my car here I had crashed it. I already had 3 quotes from other businesses & they ran into the thousands..... I was almost in tears wondering how I was going to afford it until I got a quote from these guys It was so much more affordable & they did such an amazing job. The team is easy to deal with. I highly recommend.
meredith gibbs
meredith gibbs
02:12 07 Mar 20
Awesome repairer. Car had small dent. In on Tuesday morning, loan car provided, collected Thursday arvo. Great quality repair. Great customer service.
Peter Herbison
Peter Herbison
00:56 06 Mar 20
This place is the best for body works. I am a young professional and this place is beyond excellence. Will definitely recommend more business to all. 🙂
Richard Xu
Richard Xu
06:00 27 Feb 20
Paul and his team did an amazing job of fixing my car. Above and beyond, i can't thank you enough
Melinda Young
Melinda Young
06:19 25 Feb 20
hamish connor
hamish connor
05:06 04 Feb 20
The boys at bridge road body works are very professional and looked after me with my car big thanks to Paul 👍
Akif Ahmet
Akif Ahmet
12:24 29 Jan 20
Brad Cromack
Brad Cromack
07:10 21 Dec 19
Ben Finn
Ben Finn
02:38 20 Dec 19
Great location and we'll considered repairs
Sam Jones
Sam Jones
09:21 13 Dec 19
Amanda S
Amanda S
01:35 07 Dec 19
I had a small paint repair job done by Paul and his team. Paul was quick to respond to my initial inquiry and got The car booked in as soon as possible.Paul’s customer service was great and I was happy with final result.David
D D
D D
07:28 29 Oct 19
Weiyi Sun
Weiyi Sun
10:04 26 Sep 19
Paul, Sam and the team at Bridge Road Body Works did an amazing job on the restoration of my old Jeep! The team are polite, personable and very accommodating of their customers. I wouldn't have any hesitation in recommending them to anyone I know.
Daniel McCluskey
Daniel McCluskey
00:13 09 Sep 19
Areas We Service
We Serve Customers Coming From

We Work With All Major Insurance Companies

Why Choose Bridge Road Body Works To Help You Through Your Car Accident Insurance Process

Frequently Asked Questions

If your insurance policy includes ‘your choice of repairer’, then you can choose your preferred panel beater to complete your repairs.
This will depend on the level of insurance that you have. In most cases, a comprehensive policy will cover the repairs.
No, this is something that needs to be written into your policy and is often an extra option that you’ll have to pay more for.
Contact your insurance company with the details of the accident and obtain a claim number. We can take care of the rest for you.
As all repair jobs are different, it’s impossible to determine how long the process will take. But, we will do our best to repair your vehicle as quickly as possible.
If your insurance policy allows you to choose your own repairer, then you don’t have to use their auto repair shop.